Delete Your Account

HelloBoe, Inc.  ·  Account & data deletion requests

You can ask HelloBoe, Inc. to delete your HelloBoe account and the personal information associated with it, including your child’s profile. This page is the way to request deletion from the web — for anyone who has uninstalled the app, is signed out, or otherwise cannot reach the in-app option.

If you still have the app installed, you can also delete your account directly in the app under Settings → Privacy. That in-app flow is unchanged; this page does not replace it.

How to request deletion

Email us from the address on your account and tell us you want your account deleted. We may ask you to confirm a few details to verify your identity before we process the request.

Email support@helloboe.com

Or write to us directly at support@helloboe.com with the subject “Delete my account.”

What gets deleted

When we complete a verified deletion request, we permanently delete your account and your child’s data, including any cloud copy. This includes:

• your account and sign-in details;
• your child’s profile — name, date of birth, and sex;
• assessment responses and temperament results;
• your Boe chat history and Boe’s longer-term memory and insights about your child;
• your subscription records held by us; and
• any backup copy held in our cloud storage.

What we may keep

As described in our Privacy Policy, a limited set of information may be retained after your account is deleted:

• De-identified or aggregated information that can no longer reasonably identify you or your child. This is not tied to your account and is not subject to individual deletion requests.
• A record that a deletion request was completed, retained for approximately six months.
• Information we are required to keep to meet a legal obligation — for example, a record of your acknowledgment of the auto-renewing subscription terms, which we keep for recordkeeping required by applicable law.

How long it takes

We respond to a deletion request within 45 days of receipt. Where reasonably necessary we may extend this by up to a further 45 days, and we will let you know within the first 45-day period.